12. Online Commerce

When You purchase our Products and/or Services, the information provided and obtained as part of the transaction, such as your credit card number and contact information, may be collected by both the third-party merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. You release us and our affiliates from any damages that You incur, and agree not to assert any claims against us or them, arising from your purchase or use of our Products and/or Services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly.

You agree to be financially responsible for all purchases made by You or someone acting on your behalf. You agree to purchase and use the Products and Services for legitimate, non-commercial purposes only. You also agree not to make any purchases for speculative, false or fraudulent purposes or for the purpose of anticipating demand for a particular Product or Service.

You agree to only purchase Products and Services for yourself or for another person for whom You are legally permitted to do so. When making a purchase for a third party that requires You to submit the third party’s personal information to us or a merchant, You represent that You have obtained the express consent of such third party to provide such third party’s personal information.

13. Products and/or Services

Company grants you a non-exclusive, non-transferable, revocable license to use the Services, including Products (subject to payment, where applicable), for your personal use only, in accordance with these Terms. We reserve all rights that we do not expressly grant in these Terms. We may change, suspend or discontinue any aspect of the Services at any time, including the availability of any feature or content. Without limitation of any of our other rights or remedies at law, in equity or under these Terms, we may terminate your license to use the Services, in whole or in part, including your right to use any Products, without providing any refund or cancelling your obligation to make instalment payments where applicable, if we determine, in our sole discretion, that you have breached or violated any of the provisions of these Terms.

Certain Products or Services may be available exclusively during (live) Events and/or online through the Website. These Products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy which is posted for each Product and Service.

We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or Services that we offer. All descriptions of Products and Services or their pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any Product or Service at any time. Any offer for any Product or Service made on this Website is void where prohibited.

We do not warrant that the quality of any Products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Products or Services will be corrected.

14. Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Products and Services and/or features through the Website and its Services (including, the release of new tools and resources). Such new features Products and/or Services shall also be subject to these Terms.

15. Live Events (including Retreats)

1) These Terms incorporate, and should be read in accordance with the Terms of Purchase. In the event of any inconsistency between these Terms and Conditions and the Terms of Purchase, the Terms of Purchase of that specific Product or Service shall prevail. All Tickets are sold subject to these Terms and Conditions. Please read them carefully prior to purchase and raise any queries with Company prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions and its Terms of Purchase on Your behalf and on behalf of any person for whom You are purchasing Tickets.

2) Tickets, times, refunds and cancellation: Only customers holding a valid Ticket will be admitted to the Event. You must retain this Ticket on Your person at all times during the Event or show a copy on your digital device (phone, iPad, etc). Your Ticket may be invalidated if any part of it is altered, removed or defaced. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase.

Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions or in special circumstances. In these circumstances, tickets must be resold and will be subject to an administration fee (depending on event type).

Company will not be responsible for any Ticket that is lost, stolen or destroyed. You are solely responsible for the safe-keeping of Your Ticket. It is not always possible to issue duplicate Tickets. If duplicates are issued, a reasonable administration fee may be charged. Price and availability information is subject to change without notice.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.Tickets are personal revocable licences and shall at all times remain the property of the Company and subject to these Terms. You may not resell a Ticket for commercial gain – however, a change of name to your existing bought ticket may be allowed if given ample notice.

If a Ticket is advertised for profit or commercial gain or used for competitions, promotions or hospitality packages by anyone other than Company, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund.Tickets are sold subject to the Company’s right to alter or vary the published Event programme which may result in changes to the event line-up, event times or any other aspect of the Event. The Company reserves all rights in this regard. Any published start times at the Event are subject to change. Company shall not be liable for any change of a published start time.

All advertised times are approximate and subject to change. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Venue in sufficient time in case the Event starts early and to ensure that You are able to stay until the close of the Event should You wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times.

In the event of a cancellation, postponement or Material alteration of the Event (defined below) You will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom You purchased a Ticket.

A “Material” alteration is a change which in our reasonable opinion makes the Event materially different to the Event which purchasers of the Ticket could reasonably expect. Changes to event times / supporting speakers shall not be considered a Material alteration. A Material alteration is judged by reference to the nature and billing of each Event. The Event is judged by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by a speaker / artist will not entitle You to a refund, regardless of their position on the bill.

It is Your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material alteration. Information on such matters will be made available on behalf of Company as soon as reasonably practicable on Company’s and/or Venue’s website and/or at the Venue. Customers are advised that the Website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material alterations can sometimes arise immediately prior to an Event.Tickets will not be refunded where they have been used to gain entry to the Event, or where You are able to and choose to attend a postponed Event.

3) The Event is subject to licence. Company reserves the right to refuse You entry to and/or eject You from the Event. In particular but without limitation You may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in Company’s reasonable opinion, You are acting under the influence of alcohol or drugs; if You breach these Terms; and/or if Your Ticket is void. When you participate in a Live Event, you need to be in a good physical and mental health. If this is not the case, or you have doubts about this, you need to notify Mae Belteyn International about this before purchasing your ticket.

4) If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact the Company or a steward promptly since complaints are very difficult to deal with after the Event.By attending the Event, You give Your express consent to Your actual or simulated likeness being included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world, the copyright to which shall be owned by the Company or its contractors without payment or compensation. If You attend an Event with Your child aged under eighteen (18) years You give the foregoing Your express consent on their behalf (where children are allowed event entry). This includes filming by the police or security staff that may be carried out for the security of customers.

5) Due to legal artist/speaker performance rights and royalty obligations, You cannot bring any video or audio recording equipment or any camera which is over 35mm or with a detachable lens into the venue / onto the site. You will not be allowed to enter the site if You bring equipment that, at the discretion of our security, infringes on these rules.

6) You agree that you and each participant is not allowed to make video- or audio recordings of any kind for longer than five (5) minutes. It’s also not allowed to livestream footage or audio for longer that five (f) minutes via Social Media or other distribution channels. It is never allowed to make video or audio recordings of any kind during moments of meditation, visualisation or transformational rituals. Violation of this will lead to refusal of further entry to and/or eject You from the Event or Retreat.

7) It is not allowed to share, copy, edit, publish or use for commercial uses our workbooks, images, audio or other information and content, unless Company specifically granted you written authorisation beforehand. Violation of this will in all cases have legal consequences. It is allowed to take photos of the event and displayed images and to publish them through personal Social Media (without a commercial purpose).

8) There will be no admission to the Event before the designated opening times on any day of the Event. Last admission to the Events will be 30 minutes after start time of the Event.Individual venue opening times and admission times are at the discretion of the venue managers. Entering the location where the event takes place and participating in the event is at your own risk. Company is not liable for any damage, directly or indirectly suffered by you. You are personally liable for and must adequately insure yourself against any damage of whatever nature, caused by your fault or negligence, as well as for damage caused in any way by your goods, guests or animals.

9) You must comply with any and all instructions given to You by Company and/or all Venue stewards and staff at the Event. All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’ areas where relevant. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in ejection from the Event.

10) You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

11) To the extent permitted by law and with Your consent, personal information provided by You to Company will be used for all purposes reasonably connected with the operations of the Event and the Company including (but not limited to): providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity; supplying You with the goods that You request or in which Company reasonably believes You may be interested (e.g. LUX Magazine / Products or Services); conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Company’s professional advisors and such other parties as it considers necessary in the administration of its business. The Company will not use or disclose Your personal information other than as set out in these Terms and Conditions and our Privacy Policy without Your prior consent. If You have any queries about this, please write to [email protected]. You will be given the opportunity to unsubscribe from such marketing communications when You place Your order and You can unsubscribe from any email communications You receive from Company by following the unsubscribe link.

12) Event Liability: You agree that Company, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by Company or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by Company or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by Company, its servants or agents); and/or (c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond the Company’s control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements and/or acts or regulations of national or local governments. Company will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

13) The Company will not have any liability to You whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event.

14) Note that events are not residential and do not include for plane tickets and/or other travel expenses, accommodation or food and beverages unless stated. Food and beverages are occasionally provided at events and Company takes no responsibility for special dietary or allergic requirements if we have not been notified in advance in writing of these.

15) Note that Mae Belteyn does not present at every event, however we will always provide a fully trained speaker, teacher and/or ritualist.

16. Modifications to the Services and prices

Prices for our Products and Services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) and Product without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

17. Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our online and offline store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

18. Currency

All sales are billed in EUR as required by law, and no adjustment for changes in foreign exchange rates will be made. If the mailing address you provided us is in the The Netherlands, all payments will be charged and made in Euros. If the mailing address you provided us is outside The Netherlands, our payment option providers supports the following currencies: Euro (€), GBP (£) and US Dollar ($).

19. Payment

As consideration for any purchase you make on the Website, you shall pay Mae Belteyn International all applicable fees and taxes. We (or our third-party payment processor) shall authorize your credit card, bank account, or other approved payment facility you provided during the registration process for the full payment of the fees and any applicable taxes, and you hereby consent to the same.

You must provide current, complete, and accurate billing and credit card information. You must promptly update all billing information (such as billing address, card number, and expiration date) to keep your account current, complete, and accurate, and you must promptly contact us if your credit card is lost or stolen, or if you become aware of a potential breach of account security (such as an unauthorized disclosure or use of your Sign-In Name or Password). You hereby authorize Mae Belteyn International to obtain or determine updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you to the same extent as the expired card. If payment is not received from your credit card issuer, you hereby agree to pay all amounts due upon demand. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay. You are advised to check with your bank and credit card issuer for details.

You may purchase licenses to Products and Services through a one-time payment, multiple payments or in monthly installments, as specified on the Website and the Terms of Purchase of that specific Product or Service. When you pay in multiple payments, the obligation to pay the full amount will remain after completing the program of your Product or Service. When you make a purchase, you authorize us to charge the credit card, debit card or PayPal account you provide on a one-time, multiple times or monthly basis, depending on which Payment Plan you elect. If you are behind with payments, Company reserves the right to cancel live Services and suspend our obligations until you have paid your due payments. After payment you are allowed to make a new appointmentfor the the live Services, but the dates must be within the duration of theProgram of your Product and/or Service. We cannot guarantee availability in our calendarto catch up on missed live Services.

Terms and conditions specific to Live Events (including Retreats):

1) By providing your credit card and other information, agreeing to this Terms and Conditions and the Terms of Purchase of the specific Live Event, or selecting the “Purchase Event” button (or similar such button for a ticket to a Live Event) displayed on the Website, you are purchasing full access to the Live Event for a specific person on the date of the ticket. Each purchased ticket is for that specific person. 

2) You agree that once purchased tickets to Live Events cannot be taken back by Company and cannot be exchanged for other Products or Services. Nor can Company refund the purchase price or reservation costs.

Terms and conditions specific to Monthly Subscriptions:

1) By providing your credit card and other information, agreeing to this Terms and Conditions, or selecting the “Purchase Subscription” button (or similar such button for monthly subscriptions) displayed on the Website, you are purchasing a monthly subscription and are agreeing to allow us to charge your credit card for amounts payable to us pursuant to this subscription.

2) You acknowledge and understand that you can cancel anytime by contacting customer support at [email protected].

Terms and conditions specific to Multiple Payment Purchase Offers:

1) By providing your credit card and other information, agreeing to this Terms and Conditions, or selecting the “Purchase with Payment Plan” button (or similar such button for multiple payment purchase offers) displayed on the Website, you are purchasing immediate and full access to the purchased product. You are agreeing to allow us to charge your credit card pursuant to the multiple payment purchase offer.

2) You agree that by accepting the multiple payment purchase offer that you are agreeing to pay the total amount due per the original purchase. Unlike a membership subscription, multiple payment purchase offers cannot be “cancelled” prior to full payment since you have full access to all the products when purchased. You are responsible for the full amount of the purchase price upon delivery of the product.

3) You agree to pay the amount(s) due per the Multiple Payment Purchases offer, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

4) You agree to pay the costs of collecting past due bills including attorney, court, and collection agency costs.

Terms and conditions specific to “Lifetime Access” Purchases:

1) If you are purchasing from us, and the offer was for “Lifetime Access” – this is defined as “access until the end of the life of the Product and/or Service, and until the end of your life.”

2) Lifetime access includes access to the Products and/or Services that you purchased, and not Products and/or Services that were created after that time, or Products and/or Services offered by other companies that we may be affiliated with.

3) Your lifetime access gives you a non-transferable, non-salable access to the Products and/or Services included in your purchase.

4) We aim to keep online materials accessible for their lifetime, but we cannot guarantee that. When we are forced to remove or move the materials to another URL, we will always inform you three (3) months in advance so you are able to download them to you hard drive or keep them in another way. We will notify you of this to your last known mailadress. Not updating new mail addresses to us is at your own risk.

Terms and conditions specific to “Retreats” Purchases:

1) A deposit of 30%, with a minimum of € 300 must be paid at time of Registration booking. When paid in full at Registration and 180 days or more prior to the Retreat Starting Date you receive a discount of 5% of the Retreat price. Look at the Terms of Purchase of the specific Retreat for a Payment Plan.

2) When on a Payment Plan 100% of the Retreat Registration booking must be paid in full 30 days prior to the Retreat Starting Date.

3) 100% of the Retreat Registration booking must be paid in full when booked less than 30 days prior to the Retreat Starting date.

When signing up for a Retreat a confirmation will be emailed to you, a courtesy hold requires payment of the deposit within 5 working days to secure the reservation. For places that have a waitlist, a 24hr courtesy hold will be offered. There is no guarantee of delivery by Company until full payment has been made. Full payment of the balance is to be made no later than 30 days before Retreat Starting Date and ideally at the time of booking or according the offered Payment Plan.

We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following: fraudulent or potentially orders, incorrect pricing or non-payment.

All credit card and debit card transactions on our shopping area are protected. Our secure payment option providers and accepted forms of payment are shown below: