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Effective Date: September 2019
Mae Belteyn International is committed to ensuring that your privacy is protected and respected. By submitting your personal data to us, you agree to us using your data as follows:
1. Why Does this Website and its Services gather Personal Data?
We continually strive to improve the Website and its Services based upon the feedback that we receive from our customers and users. As such, the personal information that we learn from our customers, clients, and visitors, is used to improve our Website and its Services, personalize your experience, and to improve customer service.
Nevertheless, your information, whether public or private, will never be sold, bartered, rented, exchanged, transferred, or otherwise given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased Product or Service, or as described herein.
2. What Personal Data does the Company collect?
We collect personal information that you enter on our Website and its Services or otherwise volunteer to us when you contact us to, among other things, make purchases or request information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
For purposes of this Policy, “Personal Data” means information (whether stored electronically or in paper based filing systems) relating to a living individual who can be identified from that data (or from that data and other information in our possession). Personal Data can be:
Company collects only that Personal Data that is relevant for the purposes for which the data is requested. Company does not use your Personal Data in any way that is incompatible with the purposes for which it was collected or for which you have consented.You can visit our Website without telling us who you are or revealing any Personal Data. But in some circumstances we may ask you for and you may submit Personal Data, which may include:
Information you give us: When you contact us through our Website and its Services, or by corresponding with us by phone, email, or otherwise, or meet us at a Live Event, we may collect Personal Data including:
Information we collect about you:
When you visit our Website and its Services, our web server automatically collects and stores the following information:
This information helps us improve our Website and facilitates your online experience when accessing our Website and its Services.
Information we receive from other sources:
We may obtain information about you from third parties. For example, if you access the Website through a third-party (e.g. Facebook, Twitter, Instagram, etc.) by “following” and/or “liking” our Website, and/or Mae Belteyn, the relevant third party may transfer certain information about how you use its service. This information can include, but is not limited to, your relevant user ID, information that you have permitted said third party to share with us, and any information that you have made public in connection with that service. As such, it is a good idea to always review and adjust your privacy settings on third-party websites and/or services before connecting to another product or service.
Other examples of information that we receive from third parties includes updated delivery and address information from our carriers or other third parties, which we can use to correct our records and deliver your next purchase or communication more easily; account information; purchase or redemption information; and/or any financial information that we can obtain to help prevent and detect fraud.
We also receive information about you from third parties who operate other websites or services we use to provide our Products and Services to you. We work closely with third parties, including, for example, business partners, promoters, affiliates, and sub-contractors in technical, payment and delivery services, advertising networks, marketing analytics providers, promotions, and search information providers. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Other information we may collect:
To maintain the quality of our Website and its Services, we also collect and use Anonymous Data; we may use your IP address to help diagnose problems with our server and to administer the Website by identifying which areas of the Website are most heavily trafficked and to display content according to your preferences. This “traffic data” cannot personally identify you, but it is helpful for marketing purposes and to improve our services. Traffic data collection does not follow a user’s activity on any other website in any way. Anonymous traffic data may be shared with business partners and advertisers on an aggregate basis.
Please note that the Personal Data that you are giving to us is voluntarily, and by providing this information to us you are giving consent for us to use, collect, and process the Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us as [email protected]. You can visit the Website and some of its Services anonymously, or choose to not provide our Website with any piece of information, but then you might not be able to take full advantage of our features, Products, or Services.
3. How does the Company use Personal Data?
Company uses Personal Data in the following ways:
Information you give to us:
We will use this information:
Information we collect about you:
We will use this information:
Information we receive from other sources:
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
4. Do we share your Personal Data with any third parties?
We do not sell your Personal Data to any third parties. We partner with third parties to provide some of the Services and Products available on our Website and at our Events. We sometimes disclose your Personal Data to those third parties, and they sometimes collect your Personal Data in the first instance and provide it to us. All such third parties use your Personal Data only on behalf of Mae Belteyn International and under the instructions of Mae Belteyn International on how your information may be used and processed. Mae Belteyn International and our partners will use your Personal Data for limited purposes as specified in this Policy. Mae Belteyn International takes reasonable steps to ensure these third parties use your Personal Data only for the purposes for which they have been engaged by Mae Belteyn International and that they agree to provide protection for your Personal Data that are no less protective than those set out in this Policy.
By visiting our Website and its Services or attending our Events and sharing your Personal Data, you agree that we have the right to share your personal information with selected third parties including:
We may also disclose your Personal Data to third parties in the following circumstances:
Whenever we share information with third parties, we will take steps to ensure that the third parties put in place adequate measures to safeguard your Personal Data, and they will be required to use any Personal Data for only the intended purpose for which it was shared.
5. Our storage of your Personal Data
Mae Belteyn International uses reasonable and appropriate measures to protect your Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing undertaken and the nature of the Personal Data we collect.
We will keep your personal data for as long as we need it, or as otherwise prescribed by law, for the purposes set out above. This period will vary depending on your interactions with us. We may also keep a record of correspondence with you (for example if you have made a complaint about a Product) for as long as is necessary to protect us from a legal claim.
You may unsubscribe from any of our online email updates and marketing by following the unsubscribe instructions in the body of any email message we have sent to you. We will take commercially reasonable steps to implement your unsubscribe requests promptly, but you may still receive promotional information from us by mail for up to 60 days, and up to 10 days for email. You may also continue to receive information from those third parties to whom we have previously disclosed your Personal Data.
Please note that when you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
6. Access to other websites
7. How does this Website and its Services protect your information?
We employ various security measures to maintain the safety of your personal information when you place an order, or enter, submit, or access your personal information. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide. Such information is only accessible to those authorized with special access rights to such systems, and are always required to keep such information in confidence. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
We aim to keep the Confidential Information that you share with us confidential. Your Confidential Information is stored through a data management system. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to conform to the edicts of the law or comply with legal process served on us, our partners, sponsors, investors, or affiliates; protect and defend our rights or property or those of our users; and act as immediately necessary in order to protect the personal safety of our users or the public.
To use certain features of the Website and its Services, you may need a username and password, which you will receive through the registration process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. You are not permitted to share your username and/or password with anyone. If we learn you have shared your username and/or password with another person, we reserve the right to immediately terminate your access to the Website and its Services. It is your responsibility to protect your own password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information. You are responsible for activities that take place using your password(s) and within your account. If you share your password(s) with anyone, they may be able to obtain access to your personal information at your own risk.
By using our Products, Services and Website, you agree to enter true and accurate information as part of the registration or otherwise. If you enter a fake email address, we have the right to immediately deactivate your account.
We will use our best efforts to keep your password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.
10. Protecting children’s privacy
We are strongly committed to protecting the safety and privacy of children who visit our Website. Our Website and its Services is designed for those 18 years of age and older. We do not knowingly collect information from anyone under the age of thirteen (13) (or such other age as may be restricted under local law). If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records. Our Website and its Services includes content that we believe not to be unsuitable for children under thirteen (13), and we encourage all parents to talk to their children about online safety and to monitor their children’s use of the Internet.
11. Additional policies in compliance with the EEA privacy laws
12.1 GDPR definitions
Mae Belteyn International acts as the data controller as we are collecting and using your Personal Data. We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to ensure our data processors are GDPR compliant.
If you are situated in the EU and have any complaints regarding our privacy practices as data controller, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate the chance to deal with your concerns before you approach your Supervisory Authority so please contact us in the first instance. Please see our contact details below in the section titled “Contact Us”. If you are situated in the EU and have a complaint, please contact our privacy manager at [email protected].
12.2 The legal basis for processing your Personal Data
In order to comply with the GDPR, we are required to set out the legal basis for the processing of your Personal Data. In accordance with the purposes for which we collect and use your Personal Data, as set out above, the legal basis for processing your Personal Data will typically be one of the following:
12.3 Where we store your Personal Data
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Website and its Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
12.4 Addendum to how long we store your Personal Data
In some cases, there is a legal requirement to keep Personal Data for a minimum period of time. Except in those circumstances, we do not keep your Personal Data for any longer than is necessary for the purposes for which the Personal Data was collected or for which it is to be further processed.
12.5 Your rights with respect to your Personal Data
Subject to certain exceptions, you have the following rights with respect to your Personal Data:
All of these rights are subject to certain conditions and exemptions. For example, Mae Belteyn International will not be obligated to erase your Personal Data if we need to retain it to protect ourselves in the event of a legal claim.
To exercise any of these rights, please submit a written request to us using the contact information set forth below. You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Unsubscribe: You may unsubscribe from our free periodic (content/updates/marketing) information at any time through the unsubscribe link at the footer of all email communications. We manage email lists through a list management system. Unsubscribing from one list managed by us will not necessarily remove you from all publication email lists. If you have questions or are experiencing problems unsubscribing, please contact us at [email protected].
You also have the right to file a complaint at: ‘Autoriteit Persoonsgegevens’, you can do this at: www.autoriteitpersoonsgegevens.nl.
14. Information collected through the Facebook Community Group
15. Information you share on Public Forums
17. Contacting us
Mae Belteyn International
BTW (Tax) number: NL173391461B02
KVK number: 72347864
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